Job Details

Languages: English
Education: Secondary (high) school graduation certificate
Experience: 1 year to less than 2 years
Position Available: 1
Send your CV to: victoriastreetdentalcentre@gmail.com
Youth, newcomers, and indigenous people are welcome to apply.
Work must be completed at the physical location. There is no option to work remotely.

Job Description

Oversee the daily administrative operations of the dental clinic to ensure efficient patient flow and
smooth clinic functioning.
• Coordinate appointment scheduling for dentists, hygienists, and other clinical staff, ensuring
optimal use of clinic resources and minimizing scheduling conflicts.
• Supervise front desk and administrative staff, provide guidance, and assist with training and
performance monitoring.
• Handle patient inquiries, resolve concerns, and ensure a high level of customer service and patient
satisfaction.
• Maintain accurate patient records, treatment documentation, and office files in accordance with
privacy and confidentiality requirements.
• Coordinate billing procedures, process payments, follow up on outstanding accounts, and assist
patients with insurance-related inquiries.
• Prepare and submit insurance claims and communicate with insurance providers regarding claim
status and coverage matters.
• Monitor inventory levels of dental and office supplies, place orders as required, and coordinate with
vendors to ensure timely delivery of materials.
• Arrange maintenance and servicing of office equipment and coordinate with dental equipment
technicians when necessary.
• Assist in implementing office policies and procedures to improve operational efficiency and patient
experience.
Prepare administrative reports, track clinic performance indicators, and support management in planning and
decision-making.
• Coordinate staff schedules, manage vacation requests, and ensure adequate staffing levels to meet patient
demand.
• Liaise with dental laboratories, suppliers, service providers, and other external partners to support clinic
operations.
• Ensure compliance with clinic policies, infection control protocols, workplace health and safety
requirements, and applicable regulatory standards.
• Support recruitment, onboarding, and orientation of new administrative staff and assist with ongoing staff
development initiatives.