Job Details

Scott’s Inn & Restaurant ( IPI Scotts Limited Partnership )
Address: 551 11 Ave, Kamloops, BC, V2C 2S3

Job Title: Hotel Front Desk Supervisor
Term of employment: Full-time, Permanent
Vacancies: 01
Language at work: English
Salary: $25.00 hourly

Qualifications
Completion of secondary school
Experience is preferred

SKILLS AND ABILITIES
• Ability to work in fast paced environment
• Attention to detail
• Combination of standing and walking for extended periods
• Being a strong team player
• Organized, reliable and responsible

Email your resumes to eddie@scottsinn.ca or mail it to us at the address given above.

Job Description

Job Duties
• Supervise and oversee the daily activities of front desk staff, reservation agents, accommodation service clerks, and other customer service personnel.
• Prepare staff schedules, assign duties, and coordinate workflow with other departments to ensure efficient operations and high-quality guest service.
• Address and resolve employee and operational issues, monitor performance, and prepare reports on departmental activities and service standards.
• Recruit, onboard, and train new employees on job responsibilities, workplace safety practices, and company policies and procedures.
• Monitor inventory levels and order necessary office, operational, and guest-service supplies as required.
• Ensure the effective operation of computer systems, booking platforms, office equipment, and other operational tools, and coordinate maintenance or repair services when needed.
• Assist staff with day-to-day duties during busy periods and provide direct support to ensure smooth and efficient service delivery.