Job Details

Location: 15 Northtown Way suite 28, North York, ON M2N 7A2
Salary: $36.00 hourly / 30 hours per Week
Terms of employment: Permanent employment Full-time, Day, Morning, Evening, Night, Weekend
Starts: as soon as possible
Benefits: Discounted or free drinks, 10 days paid vacation
Vacancies: 1 vacancy

How to apply
By email: chahalo.northyork@outlook.com

How-to-apply instructions
Here is what you must include in your application: Resume and Cover letter
Include this reference number in your application: NY-001
Please answer the following questions when applying:
• Are you authorized to work in Canada?
• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?
• Do you have the required certifications listed in the job posting?
• Do you meet the language requirements listed in the job posting?

Job Description

Job requirements
Languages: English
Education: College/CEGEP
Credentials: Food Safety Certificate
Experience: 2 years to less than 3 years
Responsibilities
• Plan, organize, and direct daily operations of the tea store to ensure efficiency and profitability.
• Develop and analyze budgets to control operational costs, including ingredients, supplies, equipment, and labor.
• Monitor revenues, expenses, and sales to ensure financial targets and labor cost objectives are met.
• Oversee and coordinate staff across all areas of store operations to ensure consistent service and efficiency.
• Determine types of services, product offerings, and operational procedures, ensuring alignment with ChaHalo’s brand and Eastern tea culture experience.
• Modify tea preparation methods, pricing strategies, and menu offerings according to budget, market trends, and customer preferences.
• Recruit, hire, and train staff, providing leadership to maintain high service and quality standards.
• Set staff work schedules, monitor performance, and conduct evaluations.
• Ensure compliance with health, safety, and sanitation regulations.
• Negotiate with suppliers for tea ingredients, packaging, equipment, and other operational supplies.
• Organize and maintain inventory, including cost control, stock rotation, and minimizing waste.
• Review operational reports, including sales, inventory, and labor productivity, and implement improvements.
• Participate in marketing planning and implementation to enhance brand visibility and attract customers.
• Address customer complaints and operational issues to maintain high-quality service.
• Negotiate with clients for catering services, store events, or other promotional activities.
• Oversee and manage store events or special promotions to enhance customer engagement.
• Lead the overall customer experience, ensuring service and ambiance reflect the poetic and leisurely atmosphere of Eastern tea culture.

Additional information
Transportation/travel information: Public transportation is available
Work conditions and physical capabilities: Fast-paced environment, Physically demanding, Attention to detail, Work under pressure
Personal suitability: Client focus, Efficient interpersonal skills, Team player, Dependability, Organized, Reliability, Ability to multitask