Job Details

Please apply in person to Tim Hortons in Nipawin(1511 Hwy 35) or Tim Hortons in Tisdale (902 93rd Ave) between the hours of 8am-6pm or send your resume to jenna_grant6@outlook.com

Job Description

Basic Job Description:
-Leads by example and demonstrates the importance of treating every team member and guest with respect
-Assists the Restaurant Manager in recruitment and retention strategies
-Reacts immediately to issues requiring attention during the shift
-Provides ongoing, specific direction to team members
-Encourages an exciting and fun work environment while motivating team members to meet goals
-Trains, orientates and monitors new team members, using PTS and feedback binder
-Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
-Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership

Hospitality Management
-Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members
-Responds to guest in a friendly manner while maintaining an appropriate sense of urgency
-Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
-Assists in the running of company-wide incentive programs

Operations Management
-Displays knowledge of and works in compliance with applicable legislation
-Complies with and enforces all Tim Hortons operating standards
-Ensures that all product and packaging is properly merchandised and stocked
-Responsible for shift cash procedures
-Maintains operational efficiency through use of positioning charts
-Supervises team members to ensure primary and secondary duties are completed