Job Details
The Cambie Hostel & The Seymour Hostel are seeking a Hostel Manager to join the team in Vancouver.
Permanent; Full-time, 30-40 hours per week; $41.48 per hour.
Extended health and dental benefits included.
Standard 6-8 hour shifts for this position could be scheduled anytime between 8am - 12:00am since the hostels operate 24/7
Shifts may be scheduled at either location as required:
1. The Cambie Hostel, 310 Cambie St., Vancouver, BC
2. Seymour Hostel, 515 Seymour St., Vancouver, BC
How to apply:
*Please do not call or apply in person.
Please email resume to: HR@cambiemalones.com
OR
Mail resume to:
The Cambie Bar & Grill Ltd.
300 Cambie Street
Vancouver, BC
V6B 2N3
*Please confirm in your resume whether you are a Canadian citizen, Permanent Resident or a Refugee Claimant with a valid Work Permit.
Job Description
Duties:
Strategy & Leadership
- Set the annual property plan (guest, revenue, people, safety) aligned to company strategy; report progress through clear KPIs.
- Lead a culture of accountability, inclusion, and service excellence; coach supervisors/leads to scale impact.
- Leverage booking and analytics to inform decisions; publish a simple KPI dashboard (occupancy, ADR, RevPAR, NPS, OPEX/bed-night, incident rate).
- Run quarterly retros to lock in process improvements.
Customer Service & Front of House
- Oversee the full guest experience - from initial inquiry to checkout - to ensure top-tier service at all times.
- Manage and optimize online booking systems and room allocations to maximize occupancy.
- Proactively monitor and respond to guest feedback, both in-person and online.
- Provide reception coverage as needed.
- Coordinate daily, weekly, and monthly operational tasks (e.g., waste management, recycling, inventory).
- Serve as the on-call contact for emergency situations on a rotating basis.
- Identify and implement improvements to enhance guest satisfaction and overall operations.
Operations Management
- Lead, develop, and mentor hostel staff and volunteers to uphold service excellence and cleanliness standards.
- Track occupancy, revenue, and performance metrics; assist in preparing forecasts and sales targets.
- Ensure compliance with health, safety, and hospitality regulations.
- Build positive relationships within the local community and explore partnership opportunities.
- Collaborate with the Finance and Marketing departments to support business growth and promotion efforts.
Facilities Management
- Oversee all facility systems and ensure smooth, efficient hostel operations.
- Coordinate maintenance and renovation projects, ensuring timely and cost-effective completion.
- Maintain all fixtures, furnishings, and property assets to high standards.
Other Responsibilities
- Participate in professional development and training as required.
- Analyze financial and operational data to guide business decisions.
- Stay informed on industry trends and best practices in hospitality and adventure tourism.
Requirements:
- Secondary school completion is required;
- A diploma or degree in Hospitality, Business or a related field is an asset;
- Must have a minimum 5 years of experience in hospitality or accommodation management, including 3+ years as a GM/AGM or equivalent with P&L accountability;
- Proven revenue management and budget/forecast experience; fluency with PMS, OTAs, and channel management;
- Should demonstrate strength in remote/seasonal operations, safety & emergency readiness, and vendor/contractor oversight;
- Must be fluent in English;
- Proficient in Microsoft Office Suite and Property Management Systems (PMS);
- Familiarity with the youth hostelling, adventure tourism, or travel industry is an asset;
- Relevant certifications (e.g., wilderness first aid, food safety) is an asset;
- Strong attention to detail with the ability to manage multiple priorities;
- Exceptional leadership, communication, and problem-solving; able to manage complexity and prioritize under pressure.
