Job Details

FoodsUp is a leading online restaurant supply chain platform in Canada, serving over 8,500 customers. We are looking for Permanent Full Time Technical Support Supervisor to join our team. We'd love to hear from you!

Excellent communication and customer-service skills required.

Work setting: Work must be completed at the physical location. There is no option to work remotely.

*Qualified Aboriginal persons, newcomers, and other underrepresented persons or groups are encouraged to apply.

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, we will not consider your job application.

How to Apply: Please apply online or send your resume to: a.jobpostings@gmail.com, ran@foodsup.com

Here is what you must include in your application:
Job reference number 20250902

Job Description

The Technical Support Supervisor at FoodsUp is responsible for overseeing daily technical support operations related to the company’s online platform, mobile application, and order-management systems. This role focuses on user and client support, ensuring merchants, customers, and internal staff receive timely and effective technical assistance. The position also involves supervising technical support staff, maintaining service quality, and supporting continuous platform improvements.

Key Responsibilities

Supervise and coordinate the activities of technical support staff providing user and client support

Respond to and resolve escalated technical issues related to the FoodsUp online platform, mobile app, and order-management systems

Provide guidance, training, and performance feedback to technical support team members

Support merchants and clients with system setup, onboarding, and usage of platform features

Troubleshoot application, system, and connectivity issues affecting users and clients

Maintain and improve issue-tracking logs, support documentation, and user guides

Communicate technical issues, solutions, and system updates to internal teams and users

Collaborate with development and product teams to report recurring issues and participate in platform improvements

Ensure service standards, response times, and customer satisfaction targets are met