Job Details

We, iCoffee Services Inc. o/a Second Cup, are looking for a full time Food Service Manager to join our busy team in Calgary!

Position: Food Service Manager
Terms of employment: Permanent & Full time Position
Wage: $35 to $36 depending on the work experience and personal ability
Location: 500 17th Ave SW, Calgary, AB T2S 0B1
Expected Start Date: ASAP
Key Duties and Responsibilities:
• Oversee all restaurant operations, including kitchen, front-of-house, and staff coordination to ensure smooth service flow and customer satisfaction.
• Develop staff schedules and monitor performance, ensuring consistent quality across all shifts
• Recruit, train, and manage staff, ensuring adequate coverage and top-quality service.
• Oversee inventory levels and revenue management, adjusting procedures and pricing to maximize profit
• Ensure compliance with health and safety regulations, maintaining a safe and sanitary environment.
• Negotiate with suppliers to source quality food, beverages, and other supplies within budget
• Address customer complaints and concerns in a professional manner, enhancing customer satisfaction.
• Provide excellent customer service by maintaining high service standards and ensuring customer needs are met.
Position Requirements and Qualifications
• Completion of College/CEGEP or equivalent work experience in a related field.
• A minimum of 2 years of experience in the food service industry, with proven experience in a supervisory or managerial role within a restaurant or catering service setting
• Client focus; Efficient interpersonal skills; Flexibility; Team player

Work conditions and physical capabilities
• Fast paced environment, Physically demanding, Repetitive tasks, Standing for extended periods

Job Description

If you are interested in the position and would like to join and grow with us, please send your resume and cover letter to icoffee.yyc@outlook.com