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L Squared Digital Signage
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  • Technical Support Analyst
  • Location
    505 Consumers Road, Suite 1010, North York, ON| Ontario
  • Job ID
    33492
  • Views
    444
  • Date Posted
    23-07-2024
  • Expiry Date
    19-01-2025
  • Type of Job
    Full Time
  • Salary
    CAD 34.37 hourly for 30 hours per week
  • Min. Experience
    2 years to less than 3 years
  • Min. Education
    College/CEGEP
Job Details
Job Title: Technical Support Analyst
Employer Name: L Squared Digital Signage
Job details
Location of work: 505 Consumers Road, Suite 1010, North York, ON M2J 4V8
Salary: $34.37/ hour
Vacancies: 1 Vacancy
Employment groups: Youth, Veterans of the Canadian Armed Forces, Visible minorities, Persons with disabilities, Indigenous people, Newcomers to Canada, Seniors, and Apprentices are welcome
Terms of employment: Permanent employment, Full time: minimum of 30 hours/ week
Start date: As soon as possible
Employment conditions: Morning, Day, Evening, Overtime
Transportation: Public transportation is available
Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Tight deadlines
How to apply: Send a resume containing relevant experience and education by email to Lsquared.hiring@gmx.com
Please do not call
Who can apply to this job: Only apply to this job if: You are a Canadian citizen or a permanent resident of Canada or You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Job Description
Job Requirements
Languages: English
Education: College diploma in Computer Science, Software Engineering, Network and System Administration, or Computer programming required
Experience: Work experience as a technical support analyst for 2 years or more is required
Work Setting: Office building
Job Duties/Responsibilities: Give platform access to clients as required; Respond to users experiencing difficulties with computer; Provide advice and training to users in response to identified difficulties; Participate in the redesign of applications and other software; Provide business systems, network and internet support to users in response to identified difficulties; Manage incidents and escalations; Report on the performance of computer applications and networks to leadership team and stakeholders; Consult user guides, technical manuals and other documents to research and implement solutions; Collect, organize and maintain a problems and solutions log for use by other technical support team members; Supervise other technical support workers in this group; Set up equipment for clients, performing or ensuring proper installation of cables, operating systems or appropriate software; Provide customer service by responding to tickets or calls in a timely manner
Ability to Supervise: 1-2 people