Job Details

BA Restaurant Holdings Ltd. (dba The Victor) is looking for an experienced Shift Supervisor to join the team.

This position is permanent, full-time; 40 hours per week; $20.00 per hour + tips. Eligible for extended health and dental benefits after passing 3 months of probationary period.

Standard 8-hour shifts for this position could be scheduled between 10 AM and 3 AM as required (scheduled shift times can vary on a weekly basis based on business needs).

How to Apply:
*Please do not call or apply in person.
Please apply online at: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=c3f0c503-2caf-40dc-babd-ff9bf19f878e&ccId=9151793480644_2&type=JS&lang=en_CA

OR

Email your resume to: blaucareers@parqvancouver.com

OR
Mail resume to:
BA Restaurant Holdings Ltd. 39 Smithe Street, Vancouver BC
V6B 0R3

*Please confirm in your resume that you are legally authorized to work in Canada (i.e., either a permanent resident or citizen of Canada).

Job Description

Duties:
- Working in collaboration with Team Members and Managers to ensure the restaurant, lounge, patio or outlet operates in accordance with established operational procedures;
- Ensuring customer satisfaction through promoting excellent customer service and responding to customer inquiries and complaints in a tactful and professional manner:
- Maintaining effective quality control for all food served;?- Analyzing staff evaluations and feedback to improve overall guest experience;
- Monitoring the physical outlet and storage areas including FF&E, inventory, cleaning and repair schedules, and placing orders for disposables and other supplies;
- Overseeing all Team Member related activities from arrival to departure including training current and new staff ensuring the adherence to established standards and assigned tasks;
- Interacting directly with guests, providing an exceptional hospitality experience;
- Maintaining a composed and professional demeanour while providing exemplary leadership and outlet representation;
- Being aware of menu items, menu and operational changes and communicating the information as applicable;
- Protecting the organization, guests, Team Members and Leaders by adhering to applicable food, liquor safety and workplace standards, operational requirements and statutory compliance regulations;
- All duties as assigned by the General Manager of the Restaurant or their designated representative.

Qualifications:
- Secondary school completion required;
- Completion of a college program in food service administration, hotel and restaurant management, or a related field OR at least 1 year of experience in food preparation or service;
- Have solid leadership, problem-solving, decision making, customer service, communication and sales skills;?
- Prior experience in supervising is an asset;
- Have detailed product knowledge and effectively handle all guest and Team Member inquiries including food and beverage suggestions, dietary, food sensitivity or allergy requirements;
- Accurately operate POS terminals, debit payment systems, Open Table and other computerized or electronic systems;
- Have strong business acumen, cost management, attention to detail and ability to multitask effectively;
- Be able to stand for extended periods of time, reach, bend and stoop repeatedly and frequently lift and carry up to 44 pounds;
- Exceptional organization and communications skills;
- Serving it Right certificate and Foodsafe certificate are assets;
- English language ability is required.