Term: We are recruiting 4 Senior Improvement Leads. Below are the terms for each.

• Senior Improvement Lead, supporting the Northern & Indigenous Health portfolio (Permanent)
• Senior Improvement Lead, supporting the Programs & System Transformation portfolio (Permanent)
• Senior Improvement Lead, supporting the Strategic Initiatives & Engagement portfolio (12-month contract)
• Senior Improvement Lead, supporting the Safety Strategies and Programs portfolio (12-month contract)

Location: Our head office is located in Ottawa, Ontario, however we welcome remote work outside Ottawa or a blend of onsite/work from home if the candidate is from the Ottawa area. Note that all staff are currently working from home and no travel is permitted. We are continually reassessing during the pandemic.

Deadline to apply: May 30th, 2021

How to apply: Visit https://hecesc.bamboohr.com/jobs/

Healthcare Excellence Canada is seeking 4 full-time Senior Improvement Leads to join our team. Two of these Senior Improvement Lead positions are permanent. The other Senior Improvement Lead position is a 12-month contract. Below are the portfolios the Senior Improvement Leads will support:

1) Northern & Indigenous Health (Permanent): In response to the Truth and Reconciliation Commission Calls to Action, Healthcare Excellence Canada (HEC), recognizes the need to support reconciliation efforts in all of its work, and to develop respectful relationships and partnerships with First Nations, Inuit and Métis governments, organizations and communities, in order to guide our efforts to support cultural safety and humility in healthcare systems and to enhance the capacity of the health system to meet the needs of First Nations, Inuit, and Métis. Working collaboratively with the Northern and Indigenous Health (NIH) team, the Senior Improvement Lead oversees programs of work in support of HEC’s Northern and Indigenous Health portfolio. The NIH programs of work include: organizational efforts to support Truth and Reconciliation; the Canadian Northern and Remote Health Network; the Promoting Life Together Collaborative; First Nations, Inuit and Métis partnership development; and supporting cultural safety and humility and addressing systemic racism in healthcare systems. We are committed to creating a culturally safe work environment and support the training of all staff in areas of cultural competency, safety, and humility. In all aspects of its work, the NIH team aims to work in a relational and respectful way with all partners including First Nations, Inuit, and Métis governments, organizations and communities, other health system leaders and HEC staff.

2) Programs & System Transformation (Permanent): Working closely with valued partners and stakeholders who have a vested interest in safety and quality, we will advance shared goals, and support meaningful engagement with patients, families, caregivers and those who have diverse experiences. Our ultimate goal within the Supportive Care Initiative is to define excellence in care for older adults in the “Re-imagining Care of Older Adults” program. Healthcare Excellence Canada (HEC) has numerous supportive care programs working in areas of Long Term Care, Home Care and Palliative Care and therefore strong linkages will be made to leverage opportunities to integrate programming across several portfolios within the organization.

3) Strategic Initiatives & Engagement (12-month contract): Safe Virtual Care HEC is working in partnership with Canada Health Infoway and other partners to identify and support the spread of best practices so that more people (patients and primary care providers) can benefit from equitable, safe and high-quality virtual primary care. The program design will incorporate lessons learned from HEC programming and leading best practices to support change management and improved digital health literacy among primary care providers, patients and caregivers.

4) Safety Strategies and Programs (12-month contract): Working in partnership with patients, providers, leaders and partners, our mission is to ensure every patient receives safe care. Our goal is to develop and implementing a whole systems approach to safety that promotes safe and reliable care for all, eliminates preventable harm, facilitates healing for all people involved in incidents and enhances safety culture, transparency, and accountability. Our initiatives include anticipating and disseminating potential safety issues, spreading, and scaling proven solutions, identifying, and evaluating promising innovations, supporting measurement and monitoring of safety, developing, and disseminating evidence, embedding safety as an essential priority in healthcare. The global patient safety community sees us as a thought leader, and we are proud of our designation as a WHO Collaborating Centre on Patient Safety and Patient Engagement. Patients for Patient Safety Canada, our patient-led volunteer program, is our key partner as we truly believe that people with lived experiences play a vital role in improving safety.

Your core responsibilities would include:

• Designing key activities/deliverables and outputs for HEC Programs/Initiatives.
• Managing programs and leading internal teams to help HEC to advance mandate and goals.
• Undertaking and providing oversight to evaluation and performance measurement of programs for new opportunities and future planning.
• Accountability for program budget and external contracts.
• Developing and nurturing relationships with diverse partners including health system leaders, First Nations, Inuit and Métis, patients, families, and caregivers and other people with lived experience.

Education and experience you will need to have:

• Master’s degree or equivalent in healthcare improvement, health policy, public administration, public health, epidemiology, health policy, nursing or community health, or a combination of experience and education.
• Minimum five (5) years of progressive experience in a similar function, including at least three (3) years in a supervisory/management role, preferably in a healthcare delivery organization or a not-for-profit organization.
• A demonstrated ability working in health and healthcare, particularly healthcare quality improvement.
• Highly developed project management skills combined with the ability to effectively meet deadlines involving collaborative efforts.
• Extensive knowledge of evaluation strategies and measurement approaches for healthcare improvement.
• Demonstrated ability to translate clinical and quality improvement knowledge into useful tools that facilitate healthcare improvement implementation.
• Demonstrated ability to engage meaningfully with First Nations, Inuit and Métis governments, organizations and communities (NIH portfolio only).
• Experience working with First Nations, Inuit and Métis principles/protocols/processes regarding protection of traditional knowledge, data governance and communication (NIH portfolio only).

And even better if…

• You have a familiarity with professional associations and not-for-profit organizations in the healthcare field.
• You are bilingual in English and French (English and French communications at Advanced “C” level).
• You have advanced competencies in analysis, issues management, system-wide thinking, finance, and human resources management skills.
• You have the ability to operate within an organization’s formal and informal structures, build allies and relationships across the organization, and use allies to build consensus and create results.
• You have complex problem-solving skills requiring probing for information to determine nature of problem; developing solutions; comprehending complex information.
• You have advanced computer and software skills including word-processing, spreadsheet, presentation, electronic mail, databases and calendaring.

You will be a great fit for this role if you have:

• Strong interpersonal, verbal and written communications, negotiation, consultation and presentation skills.
• Self-motivation and a desire to contribute to the success of a healthcare improvement organization.
• Organizational skill and attention to detail.
• A strong teamwork orientation and flexibility to ensure that effective consultation occurs and to support healthcare improvement work.

Healthcare Excellence Canada (HEC) is an equal opportunity employer and is committed to the principles of Employment Equity. We encourage applications from all qualified individuals, including visible minorities, Indigenous persons, and persons with disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process.